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While there's no substitute for knowledge, the right tools and experience, you can approach any troubleshooting situation like a pro - just by starting with this one step:

Check and eliminate the easy things first.

Now, in case you're thinking this advice is too obvious to be useful, consider this troubleshooting situation I was involved in recently:

The machine in question had a complex hydraulic system, the heart of which comprised two engines driving ten hydraulic pumps. Six of the pumps were variable displacement and four of these had electronic horsepower control.

The symptoms of the problem were slow cycle times in combination with lug-down of the engines (loss of engine rpm). The machine had just been fitted with a new set of pumps.

The diagnosis of the mechanic in charge was that the hydraulic system was tuned above the power curve of the engines, that is the hydraulics were demanding more power than the engines could produce, resulting in lug-down and therefore, slow cycle times.

The other possible explanation of course, was that the engines were not producing their rated horsepower.

Due to the complexity of the hydraulic system, I knew that it would take around four hours to run a complete system check and tune-up. So in order to eliminate the easy things first, when I arrived on site I inquired about the condition of the engines and their service history.

The mechanic in charge not only assured me that the engines were in top shape, he was adamant that this was a "hydraulic" problem.

Four hours later, after running a complete check of the hydraulic system without finding anything significant, I was not totally surprised that the problem remained unchanged.

After a lengthy discussion, I managed to convince the mechanic to change the fuel filters and air cleaner elements on both engines.

This fixed the problem. It turned out that a bad batch of fuel had caused premature clogging of the engine fuel filters, which were preventing the engines from developing their rated horsepower.

Had the relatively simple task of changing the engine fuel filters had been carried out when the problem was first noticed, an expensive service call and four hours of downtime could have been avoided.

The moral of this story and troubleshooting lesson is:

ALWAYS check and eliminate the easy things FIRST.

By Brendan Casey


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